How can we help?
Support for the Tiyisa – GLP-1 Tracker app by Synthetiq. A real person reads every email.
Email us
info@tiyisa.comWe aim to reply within two working days.
It helps to tell us
- your phone (Android or iPhone), and the Tiyisa version from Settings › About
- what you tapped, and what happened
- a screenshot, if you can
You don't need to tell us about your health or your medicines to get help, so please leave them out.
Questions about your medicine
Tiyisa can't give medical advice. For questions about your medicine, your dose or a side effect, talk to your prescriber or pharmacist.
In an emergency, call 10177, or 112 from a cell phone.
Quick answers
I didn’t get my sign-in code
It can take a minute to arrive. Check your spam or junk folder, and that your email address is spelt right, then tap Send a new code.
I have a new phone. How do I get my information back?
If you have a free account, install Tiyisa on the new phone, sign in with the same email address and tap Get it back. Without an account, your entries stay on the old phone, so make a free account there first, in Settings › Your Tiyisa account.
My reminders aren’t coming through
Check that notifications are on for Tiyisa in your phone’s settings, and that your reminders are on in Tiyisa, in Settings › Reminders. On Android, also let Tiyisa run in the background in your battery settings, so reminders arrive on time.
I paid on the website — how do I get Plus in the app?
Sign in to the app with the same email. Plus is on as soon as you’re signed in.
How do I stop Plus renewing?
On My plan, with Stop renewing. Plus keeps working until the end of the time you’ve paid for. If you bought Plus in the App Store or Google Play, cancel it there. On iPhone: Settings › your name › Subscriptions › Tiyisa › Cancel Subscription. On Android: open Google Play, tap your profile picture › Payments and subscriptions › Subscriptions › Tiyisa › Cancel. Deleting the app doesn’t cancel it.
How do refunds work?
Within 7 days of your first payment, you get all of it back. After that, see the Refund and cancellation policy. For Plus bought in the app: On the App Store, Apple handles refunds at reportaproblem.apple.com. On Google Play, email info@tiyisa.com within 7 days of your first payment and we’ll refund you in full.
My payment didn’t go through.
Use Pay now on My plan. You can pay with the same card or another one, and Plus keeps working for 7 days while you sort it out.
I’m paying twice.
We’ll email you and sort it out. If you have Plus from the App Store or Google Play and on this website, we stop the website plan from renewing and refund the days you paid twice.
How do I get a copy of my information?
In the app, go to Settings › Privacy and your information › Get a copy of my information. You get a file you can keep or share.
How do I delete my account?
In the app, go to Settings › Privacy and your information › Delete my account. You can also delete it at tiyisa.com/delete-account, even if you no longer have the app.
Write to info@tiyisa.com — we answer within 2 working days.